Strategic Workflow Consulting
Problem:
A SMB language service company’s existing resource acquisition process was inefficient and not optimized for winning new business, particularly in regulated industries like clinical research.
Actions:
A new resource acquisition process was designed and implemented, streamlining workflows and improving efficiency.
The process was redesigned with a human-centric approach, focusing on building strong relationships with partner resources and eliminating non-essential tasks.
A rigorous translation process was developed and implemented to meet strict regulatory standards, enabling the organization to successfully secure a high-value contract with a clinical research client.
Outcome:
The new resource acquisition process resulted in a higher project success rate and increased profit margins, contributing directly to the organization's first profitable year.
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